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How much does IT cost to implement Salesforce?



How much does IT cost to implement Salesforce?


Salesforce has been around since 1999, but it's still relatively new in terms of popularity. It was founded as an enterprise software provider that offers cloud-based solutions. Today, its reach extends far beyond just businesses -- there are now more than 100 million paid accounts worldwide.

In this article we'll take a look at how much Salesforce will cost when implemented, as well as what factors affect your overall price, including size of the organization, number of users, and other details like whether or not you're using their managed services program. We'll also highlight some important considerations before getting started with any project.

The average monthly recurring fee (ARF) per user varies depending on which service tier(s) you select, ranging from $7.50/month to $19.95/month. The lowest ARF option only supports up to 10 users. You may be eligible for discounts if you have fewer users.

Here's how much Salesforce costs based on three different scenarios:

How much is Salesforce for a small company?

For companies with between one and 50 employees, the base subscription plan starts at $5.25/user/mo. If you need extra functionality such as data analytics, marketing automation, mobile apps, etc., you can opt into additional plans priced based on usage requirements and complexity.

You should note that the cheapest package is capped at 25 users. There is no way to add more users once you've reached this limit unless you pay another flat rate. That said, even though they charge per user, these prices aren't actually per person because each account gets equal billing credit regardless of who uses it. For example, if two people share a single Sales Cloud Professional plan, both would receive the same amount of billing credits. This makes sense since most organizations don't want to pay for multiple people's worth of licenses.

A second caveat regarding shared plans is that if someone leaves the team, their position won't automatically become inactive -- instead, they'd simply stop paying the monthly bill. So keep track of who owns which subscriptions so that everyone knows whom to contact if something goes wrong. Shared plans do offer flexibility in this regard compared to dedicated plans where all members must maintain active contracts.

Finally, while the cheapest Salesforce packages cap customers' use at 25 seats, the cheapest dedicated customer plans allow unlimited users. These customers typically require less support and maintenance thanks to their lower traffic volume. Also, smaller clients tend to enjoy better access to resources like sales engineers, product specialists, and consultants.

Overall, small businesses usually end up paying somewhere between $10-$15 per month per employee without considering extras like custom development work, third party integrations, or upgrades. In contrast, larger enterprises often spend hundreds or thousands of dollars per month per employee without having to worry too much about capacity limits.

How much does a full Salesforce license cost?

Full Service Pro Plan subscribers get five options for customization: Standard Edition, Lightning Design System, Marketing Cloud, Workflow Automation, and Data Analytics. Each of those features has several tiers within them. Here's an overview of the main differences:

Standard Edition includes everything except Lightning Design System. It allows for 500 MB file uploads every day, along with standard reports, dashboards, Kanban boards, custom objects, transaction history tracking, object permissions, workflow rules, email templates, and simple field types. At $14.90 per month per user, it's affordable enough for many midmarket firms. But it doesn't include advanced tools like Master-Detail Relationships, Visual Composer, Chatter, Communities, or Mobile App Integrations, nor does it come with any sort of guarantee.

Lightning Design System provides drag & drop page layouts, customizable forms, responsive design capabilities, auto form filling, integration management, and real-time collaboration. Subscribers also gain access to a variety of prebuilt designs, graphics, icons, emojis, and fonts. They start out with 20 GB storage space for files uploaded directly through SFDC, plus 1 TB hosted storage via Amazon S3. Pricing ranges from $39.00 to $49.00 per month per user, depending on which version you choose.

Marketing Cloud consists of four different editions: Enterprise All Access, Community All Access, Business Central Starter Pack, and Essentials Plus. Customers can pick whichever edition fits best given their specific needs. Like Lightning Design System, pricing depends on the selected feature set.

Workflow Automation covers everything from triggers to approvals. Its pricing model scales according to the level of complexity involved. Simple automations range from $9.99 to $12.75 per month per user, while complex ones go up to $29.92 per month per user.

Data Analytics gives admins access to analytical tools used to monitor performance trends across various metrics, detect anomalies, and identify opportunities. Pricing begins at $20.76 per month per user and increases proportionally based on the size of the organization.

Next, let's discuss why choosing a managed Services Program could save money.

What happens after Salesforce implements your system? How long does it take? What kind of training will I need? And how will my staff learn about updates and changes?

Managed Services Programs provide a host of benefits over self-managed implementations. Most importantly, they reduce total time spent managing the solution itself. Instead of spending days setting up monitoring systems, patching security vulnerabilities, and updating server versions, managed programs handle all those tasks for you.

They also help cut down on error rates during initial deployment and ongoing operations. Clients can focus more attention on growing revenue streams rather than fixing broken infrastructure.

As part of a Managed Services agreement, Salesforce takes care of maintaining the servers hosting your databases, ensuring 24x365 uptime, and providing expert guidance throughout the entire process.

Additionally, managed Services providers employ extensive client success teams whose sole job is helping customers maximize ROI from Salesforce. On top of technical expertise, their reps regularly attend industry conferences to stay current on market trends.

Since managed services fees scale according to usage levels, it's easier for SMEs to budget for growth. When evaluating potential partners, make sure to ask how quickly they ramp up existing projects upon request. Ideally, you wouldn't find yourself scrambling to fill open positions due to slow ramp times.



How expensive can Salesforce get?

Unfortunately, there isn't a hard line dividing entry-level and high-end offerings. Many Salesforce products fall under the "high" category, making pricing somewhat subjective. However, here are some general guidelines:

Community All Access and Enterprise All Access plans begin at $89.00 and $149.00 per month respectively. Both are ideal for midsize companies looking to grow gradually. Those with robust reporting requirements might opt for higher-tier packages starting at $249.00 per month for Community and $299.00 per month for Enterprise.

Mobile Apps start at $119.00 per month per app. As with other areas of the platform, this price point doubles whenever the number of users grows above certain thresholds.

When comparing prices among competitors, remember that Salesforce charges differently depending on which region you live in. Prices vary greatly from place to place, especially when dealing with international clients.

Some of the biggest players in the Salescloud arena include Jive Software ($1B annual run rate), Atlassian ($400M+ annually), Microsoft ($250M+) and SAP AG ($200M+).

Is Salesforce good for large business?

While it's true that Salesforce is ideally suited for medium-sized businesses, it hasn't proven effective for major corporations. According to published studies, Salesforce adoption tends to lag behind Fortune 1000 companies who prefer traditional solutions.

There are two reasons for this phenomenon. First, Salesforces' lack of scalability means that you'll probably need to upgrade sooner than anticipated. Second, legacy systems often integrate tightly with other departments, complicating transitions.

That being said, Salesforce excels at building highly scalable B2C brands. A 2017 McKinsey study found that 43% of Fortune Global 500 companies rely heavily on Salesforce. Half of these global giants use the platform daily, averaging 2,500 users per firm. Only 4% of respondents had adopted Force.com.

Given its massive database and CRM footprint, it's safe to say that Salesforce powers some of today's largest tech companies. Take Apple, Facebook, Google, Netflix, Twitter, Uber...the list continues.

It's not uncommon these days to see someone with an iPhone or Android device entering into a new sales relationship via their mobile phone. Whether it be on the hunt for a product online or in-store, there are plenty of reasons why many people don't want to sit at a computer when they're out shopping.

Salesforce is one such company that has been able to cater to this need, offering cloud based customer relations management (CRM) software designed specifically for businesses looking to serve customers wherever they may be. In addition to its sleek interface, free mobile app, and intuitive user experience, what sets it apart from other CRMs is its ease of use -- making it ideal for anyone who needs a quick way to get data organized but doesn't necessarily require extensive training.

But just how easy is it to set up, and can you afford to do so without breaking your budget? If you've never used Salesforce before, we'll walk you through some of its features and tell you everything you need to know about whether it's right for you.

First things first: What exactly is Salesforce?

"A lot of times, we think of enterprise applications as those big, expensive programs," said Chris Miller, CEO of Blue State Digital, which recently launched a campaign for Hillary Clinton's presidential bid. "What makes Salesforce different is that it’s really simple."

Salesforce bills itself as the world's largest provider of Customer Relationship Management (CRM). The platform offers two main products: Force.com, which is meant for smaller organizations looking to gain competitive advantages over competitors, and Sales Cloud, which serves larger enterprises. Both offer email marketing tools, webinars, customizable reports, and more advanced functionalities like workflow automation and document collaboration.

In all likelihood, if you own a business, you already know something about customer service. But perhaps you're wondering where the term CRM came from, since it sounds rather intimidating. According to David Fischer, Global Vice President of Product Marketing at Salesforce, CRM stands for customer relation management, although he noted that Salesforce prefers using the acronym "Customer Success". He explained that the reason behind the change was because Salesforce wanted to focus on helping users improve overall productivity within their respective industries.

With that being said, let's talk specifics. How much will Salesforce cost me each month? And how long will it take to deploy my system once I'm ready to go live? Find out below.

Is Salesforce for large companies?

The short answer: Yes, but only if you plan to spend $100 per employee annually. This number represents the average spending across various industries around the globe, according to research conducted by Gartner Inc., the market intelligence firm. For example, manufacturing companies tend to spend between $60-$80 per employee annually while retail establishments spend approximately $20-$30 per employee per year. While Salesforce might seem too pricey for most individuals, it's worth noting that, thanks to its scalable nature, it could potentially save a company thousands of dollars in the future.

However, even though Salesforce isn't intended for everyone, it still remains incredibly popular among executives working inside established corporations. Why would senior leaders choose to work with a less complex solution than the industry standard? As Miller pointed out, it comes down to familiarity.

"They feel comfortable [using] it now, so therefore they continue to invest in that tool," she said.

While it might sound counterintuitive to use a complicated program, especially given the fact that technology tends to become obsolete faster than ever before, Salesforce provides several benefits for any type of organization looking to streamline processes and increase efficiency.

For example, having access to real time information allows employees to make decisions based off relevant metrics, instead of relying solely on spreadsheets. Additionally, Salesforce automatically adjusts contracts, invoices, and estimates every few minutes, thereby saving both money and resources. Lastly, the platform also increases accountability, allowing managers to keep track of their team members' performance throughout the day.

Can you pay for Salesforce monthly?

Yes! Although Salesforce offers several payment options depending on what stage of development your project is at, the easiest option is paying for a subscription each month. After signing up, you simply log into your account and begin enjoying all of the perks offered by using the platform.

According to Salesforce, the prices associated with monthly subscriptions range anywhere from $25/user to $75/user, depending on if you opt for additional functionality like custom branding, dedicated support staff, and multi-tenancy. However, if you decide to purchase annual plans, your price tag ranges anywhere from $1,500 -$3,000/year, depending on the size of your company. These figures represent the lowest possible rates available for each tier.

You should note however that certain fees apply to annual agreements, including recurring charges, setup costs, and maintenance fees. You must also factor in any required hardware upgrades, which typically run around $200. Lastly, if your organisation grows significantly during the course of the contract period, Salescloud+ and Lightning Experience licenses are often subject to increased rates.

This means that choosing the right package depends largely on factors outside of your control. So, ask yourself, "Are you going to grow?" If yes, then you should probably look into purchasing a higher tier plan. On the other hand, if no, you can rely on the cheaper tiers provided by Salesforce.

Lastly, remember that Salesforce prides itself on its commitment to transparency. When asked if the company took part in lobbying efforts aimed at passing tax reform legislation last year, Fischer responded affirmatively, saying, "We believe in open government... We participate in public policy discussions on behalf of our clients to ensure we consistently advocate for policies that help them succeed."

Is Salesforce a good CRM for small business?

Smaller organisations seeking to manage their entire client base on a single platform shouldn't fret. Salesforce actually offers several solutions tailored towards SMEs (small medium sized enterprises), ranging from starter packages to full blown versions of the application.

When comparing the differences between the two tiers, you'll notice that the Starter Edition includes fewer bells and whistles compared to Enterprise Edition. It also lacks basic accounting capabilities, such as forecasting budgets and managing expenses. Instead, it focuses primarily on automating repetitive tasks like creating leads and setting follow ups.

Although it might not provide enough flexibility for bigger companies, Salesforce's Starter Package proves useful for smaller firms looking to scale quickly.

On the flip side, the Enterprise edition allows administrators to create multiple teams, connect with partners, and integrate third party apps. Furthermore, it enables them to perform comprehensive analysis on their clientele. Not surprisingly, Salesforce claims that 90 percent of its installations fall under the category of SME.

So, assuming that you don't need extra customization, you might find this version best suited for your specific situation.

Do you have to pay for Salesforce?

Technically speaking, you don't have to buy anything to start using Salesforce. However, if you'd like to receive assistance from the company's technical support team, you'll either need to sign a Service Level Agreement (SLA) or subscribe to one of the premium editions mentioned above.

As far as SLAs go, Salesforce guarantees 99.9% uptime against downtime, meaning that your website or application won't unexpectedly close due to issues beyond your immediate control. Meanwhile, subscribers receive 24x7 telephone support for troubleshooting problems and receiving updates regarding security breaches.

In this article, we'll discuss how much it costs to implement an enterprise resource planning (ERP) system like Salesforce. We will also look at some of the most common questions asked when considering implementing ERP systems in general, such as whether or not one should use consultants versus internal resources for the project. This information can help you determine if your organization needs to outsource its implementation or if you could handle it yourself.

First off, understand that there are many factors involved with estimating what it might cost for any given company to have Salesforce implemented within their business environment. There are several variables that need to be considered before arriving at a final price tag. One variable worth noting is that each implementation plan varies based on individual organizations' unique requirements. To get started, let's take a closer look at these variables.

Some companies may choose to purchase licenses for all users, while others may opt to only include certain types of employees who require more than just standard user access. Some companies may even decide to pay extra to add additional features. Other considerations for setting up a new application include hardware and software specifications, network bandwidth limitations, existing technology infrastructure, security concerns, etc., which vary from installation to installation. If you're interested in getting an idea of where your specific company stands, consult with a sales representative to find out exactly what options are available.

When choosing between using external contractors vs. internal staff members, think carefully about the pros and cons of both approaches. In addition to understanding the benefits and drawbacks associated with outsourcing work, keep in mind that hiring qualified professionals usually requires experience working under tight deadlines. On the other hand, having internal personnel familiar with the tools themselves may provide better service because they know the ins-and-outs of the product. The choice ultimately comes down to the preferences of your decision makers, so weigh those two ideas against each other before making a call.

Finally, if you've decided to go ahead with a full Salesforce implementation, consider consulting with an experienced professional, especially since this kind of big change typically takes time. Be sure to ask potential vendors plenty of questions to ensure that they meet your expectations and budget. Let's move onto the next section to learn a bit more about starting a Salesforce deployment.

The first step in planning any Salesforce implementation is determining what type of functionality you want to achieve with the platform. Depending on what you wish to accomplish, different solutions may be required. For example, if you're looking to streamline customer relations within the retail industry, you would probably benefit from CRM capabilities, whereas someone wanting to create a marketing campaign through social media sites would likely be well served by Marketing Cloud. You can view a list of functionalities provided by Salesforce here. A good place to start is with a free 30-minute consultation with a certified consultant.



How do I start a Salesforce implementation?

As mentioned earlier, there are various ways to begin a Salesforce implementation. Most people tend to prefer selecting one approach over another. Here are three popular methods:

1. Using Cloud Service Provider - With this option, you simply sign up for a cloud computing subscription with one of the major providers, such as Amazon Web Services, Google Apps, Rackspace Hosting, or Microsoft Azure. Once signed up, you then select the desired number of users and enter payment details directly into your provider account. Your Salesforce administrator installs the app via your web browser once payments are complete. Typically, monthly fees range from $10-$25 per month depending upon the package selected. While convenient, this method has significant disadvantages compared to the rest of the options discussed below. First, cloud computing subscriptions often fluctuate in price due to market conditions, and the prices offered by third party providers are almost always higher than those listed on the official website. Second, you don't have direct control over server maintenance and performance issues. Third, you must rely solely on the technical skillset of your chosen vendor to maintain and manage your application. Finally, you must give up ownership of the data stored in the cloud after signing up.

2. Buying Software Licenses Only - Another popular solution used today involves purchasing copies of the software applications needed to run the system locally. However, unlike the previous method, this means that you retain full ownership of the data on your local computer. Although this option tends to offer better value overall, it still has shortcomings. Because installing the apps manually generally results in greater complexity and longer turnaround times, it may cause unnecessary delays during busy periods. Also, unless you already own expensive office equipment, you may end up paying a lot more money for desktops and laptops than necessary. Additionally, you won't receive support for upgrades or bug fixes. Lastly, although this approach saves money upfront, it doesn't come without risk. Having your entire setup disappear overnight makes for a scary proposition!

3. Hiring Consultants/Contractors - Perhaps the least desirable route but one that offers the highest ROI, this strategy entails employing outside specialists to perform the task for you. It begins with evaluating your current situation and identifying the areas requiring improvement. Next, you contact prospective vendors and request quotes for their services. After receiving multiple bids, comparing them against each other becomes critical. Factors to compare include hourly rates, scope of work, total cost, level of expertise, delivery schedules, client satisfaction ratings, and references. Keep in mind that independent contractors generally charge less per hour than permanent staff. But remember that quality is key -- make sure to vet candidates thoroughly and avoid falling victim to "lowball" tactics.

Once you've determined the course of action to follow, it's important to proceed cautiously throughout the process. Take detailed notes along the way, including everything from milestones achieved to problems encountered. By recording events in writing, you'll reduce the likelihood of forgetting crucial steps later on. When it's finally time to wrap things up, be sure to reach out to your vendor team to check in on progress and inquire about future plans.

What is the best way to implement Salesforce?

While choosing among the previously outlined implementations strategies isn't rocket science, there are definitely tradeoffs associated with each approach. Ultimately, however, the right answer depends heavily on the size of your project and the amount of customization requested. Below are some guidelines to aid you in deciding which path to take.

For small businesses with fewer than 250 users, opting for an outsourced model is recommended. Outsourcing provides great flexibility and speed, plus allows you to focus on core activities instead of spending hours trying to figure out how something works. Plus, you won't incur high overhead expenses related to maintaining servers and providing training sessions.

Large enterprises with thousands of active users are ideal candidates for self-service installations or hybrid models. Self-service deployments allow managers to install the software themselves while retaining full ownership of their data. Hybrid setups involve renting space on shared virtual private networks (VPNs). They combine elements of the traditional outsourcing and self-service models, allowing customers to enjoy the advantages of both worlds.

To recap, here are some tips to bear in mind when planning your next Salesforce implementation:

Be realistic with regard to what you expect from the project. Know what features are absolutely essential and what ones aren't priorities. Determine if your target audience prefers mobile devices or desktop computers. Are there special requirements pertaining to integration with other platforms and technologies? Consider the fact that Salesforce updates regularly, and therefore, newer versions of the product may become incompatible with older clients.

Understand that Salesforce is designed primarily for larger corporations. As such, you shouldn't expect top-notch customer service or timely responses to emails. So try to remain patient and stay organized during projects. Don't worry too much about being overwhelmed -- it's normal to feel anxious prior to launching a large scale initiative. Just stick to the basics until you gain enough confidence to tackle bigger tasks.

A few years ago, Salesforce introduced its Lightning Platform. Designed specifically for creating powerful custom interfaces, Lightning Components enable developers to build lightning-fast pages with minimal effort. Today, Lightning is widely known as the fastest development tool in the world. Its power lies in its ability to connect your frontend codebase with backend databases and APIs quickly and easily. Since Lightning was launched back in 2015, hundreds of organizations around the globe have embraced this new platform and continue to grow exponentially every year.

Salesforce is very flexible. Make use of this characteristic by taking advantage of open API integrations whenever possible. Utilize the platform to automate repetitive processes and improve productivity.

Don't forget to factor in unexpected changes. Plan accordingly to account for changing circumstances, adding new features, and adjusting timelines. Allow ample time for testing once the deployment phase ends. And lastly, be prepared for a bumpy road ahead. Despite the challenges inherent in such endeavors, learning curves are unavoidable. Remember that setbacks are inevitable in order to succeed; embrace them rather than becoming discouraged.

Implementations involving ecommerce platforms, such as Shopify, Magento, BigCommerce, WooCommerce, PayPal, Shipstation, Square, Facebook Ads Manager, MailChimp, etc., are notoriously complex. Therefore, it's advisable to hire an expert.


Author

Mathieu Picard

CEO, Anyleads, San Francisco

We are the leading marketing automation platform serving more than 100,000 businesses daily. We operate in 3 countries, based in San Francisco, New York, Paris & London.

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