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What is difference between sales Cloud and service Cloud in Salesforce?


Cloud computing has become an increasingly popular way to store data. It's a model that businesses can use for their internal operations as well as external services like cloud-based productivity apps or online collaboration tools. There are several types of clouds available today, including public, private, hybrid, and community. But one type you may not have heard about before is called "service" cloud.

Service cloud refers to any cloud storage system that provides access to applications rather than just files. That means it includes platforms like Google Drive, OneDrive, Dropbox, etc., which provide users with integrated software for file management and editing. In addition, these systems often include integrations with other business solutions such as CRM, ERP, project management, content creation tools, marketing automation, collaboration suites, and even accounting packages. As such, if your company already uses these products, then you're probably familiar with the concept of cloud computing. However, what many people don't realize is that this category of cloud is actually its own entity within the world of technology.

So how exactly did we get here? And why should you care? Read on to find out!

What is Salesforce service Cloud?

In order to understand what a service cloud is, let's first define what a traditional cloud is. A cloud describes a network of connected computers where multiple devices (or virtual machines) run remote programs over the internet instead of running them locally. The main benefit of doing so is that companies no longer need expensive hardware and infrastructure to support all those servers. Instead, they only pay for what they use. This method allows companies to save money on IT costs while still having easy accessibility to resources from anywhere at anytime.

A service cloud works similarly to a normal cloud except it's specifically designed for accessing and using various third-party applications. For example, when you open Microsoft Office 365, you'll see that it contains Word, Excel, PowerPoint, and Outlook—all free office productivity apps. These products aren't meant to be used internally by employees alone—the majority of customers will want to utilize these tools outside of their company too. So, essentially, these applications exist solely for consumers who want to do certain things without needing technical knowledge. You could say they're kind of like web browser interfaces.

Now that we know what a traditional cloud is, let's talk more about service cloud.

What is the difference between Salesforce sales Cloud and service Cloud?

The first thing you might notice after reading the above section is that service cloud seems pretty similar to a regular cloud. After all, they both allow organizations to connect via the Internet to perform tasks remotely. However, there are some crucial distinctions between the two that make them different entities. Namely, the primary focus of each differs significantly. While a service cloud offers mostly consumer-facing options, a sales cloud focuses primarily on enterprise-level functions. Additionally, most service providers' offerings come preloaded with numerous other useful software components, whereas a salescloud usually comes empty.

While it sounds counterintuitive, a lot of service providers offer a version of their product aimed directly at enterprises. For instance, Microsoft Business Productivity Online Suite (BPOS), formerly known as SharePoint Online, was originally created for small businesses looking to manage their documents and spreadsheets externally. Nowadays, BPOS boasts tons of new features geared towards large corporations that want to better organize their information. Similarly, Zoho provides a slew of customizable apps for anyone interested in creating an entire organization through a simple interface.

Another major distinction between service cloud and sales cloud lies in pricing models. Most service providers charge clients per user/per month based off flat fees. On the contrary, sales cloud providers tend to set prices based off individual needs. For example, because Amazon doesn't produce physical goods itself, it charges its customers based off hourly usage. Likewise, Apple sells iPhones and iPads, but unlike Dell or Lenovo, it doesn't require upfront payment for every device sold. Lastly, Google gives away its search engine and Gmail toolkit for free since it makes money from advertising revenue.

Now that we've established the fundamental differences between service cloud and sales cloud, let's discuss their specific features next.


What are the features of Salesforce service Cloud?

As mentioned earlier, service cloud stands apart from traditional cloud mainly due to its emphasis on selling software and integration with existing applications. Generally speaking, these kinds of providers tend to offer more robust functionality for less cost compared to traditional ones. Below are some examples of typical features offered by service cloud providers:

Integration: Since most service providers rely heavily on integrating their software with others', they typically have more proprietary code. Therefore, it takes time for developers to build custom integrations for their platform. By contrast, a sale force provider tends to integrate its core offerings into its overall design, allowing its users to take advantage of seamless connections to other digital tools. Its biggest competitors, however, tend to incorporate customer feedback into future updates.

Accessibility: Due to the fact that most service providers are focused on providing general access to their software, they tend to operate 24 hours a day, seven days a week. Whereas, most sales forces only function during standard business hours. Because of this, buyers can easily schedule meetings with providers whenever they choose. Furthermore, since salespeople already know their jobs inside and out, they don't necessarily need extensive training prior to utilizing them.

Ease of Use: With service cloud providers being tailored toward end users, they generally provide a simpler experience for beginners. Meanwhile, sales force providers aim to simplify processes for experienced professionals. This means that it's easier to learn how to use their products, especially since they lack the extra bells and whistles of other providers.

Updates: Unlike service providers, sales force providers update their platforms regularly. This allows users to stay up-to-date with the latest innovations and improvements made to their software. Conversely, service providers release upgrades once every few years, sometimes leaving older versions obsolete.

How does Salesforce Cloud work?

To reiterate, service cloud and sales cloud differ greatly in terms of their goals. In comparison to a conventional cloud, sales cloud revolves around improving efficiency and boosting productivity among enterprises. To achieve this goal, they must equip themselves with reliable yet efficient communication channels. Let's look at how sales cloud helps businesses accomplish that task.

First, sales cloud providers develop dedicated portals specifically designed for sales teams. Usually, these portals contain several sections that help guide potential customers throughout the buying process. They also feature areas for uploading proposals, managing leads, scheduling appointments, collaborating with colleagues, and much more. Through dedicated social media accounts and email addresses, sales representatives receive instant notifications regarding orders and inquiries.

Next, sales cloud providers create specialized templates for common activities. Rather than forcing users to write lengthy emails on their own, these templates automatically generate messages containing important details regarding projects. Moreover, since most of these vendors offer readymade invoices, shipping labels, and statements, they eliminate unnecessary back-and-forths with clients. Finally, in order to boost teamwork efforts, sales reps can effortlessly track past conversations thanks to convenient dashboards.

Since these tools were developed specifically for sales teams, they also tend to contain fewer distractions. Plus, since they are optimized for mobile phones, they're accessible wherever necessary. Overall, sales cloud providers improve the workflow of enterprises across industries and geographies.

Looking for further ways to streamline your daily routine? Here are some tips to follow when choosing the right cloud provider.

The cloud has been around for a long time now. And while most people think that "the cloud" refers to all forms of technology—including software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (Iaas), and storage as a service (Saas)—it actually only applies to one type of product or service: Software-as-a-Service (or SaaS). This means that it's not just about storing data online, rather it's specifically related to using other companies' products and/or technologies to create your own solutions. In this case, we're referring to what we call "Cloud Services."

If you've used any form of web application like Facebook, Gmail, Google Drive, etc., then you have utilized some sort of Cloud Service. For example, if you use these applications, you've accessed them through their respective Cloud Platforms. If you don't know what I'm talking about right now, check out our guide detailing how to find free cloud space with Dropbox, Evernote, Google Drive, OneDrive, and more.

But back to business! While many businesses utilize these various Cloud Products to run their operations, there are two specific areas where Cloud Technology can be applied to make things even easier: The Cloud itself and Cloud Services. There are also three main categories when it comes to Cloud Product offerings from Salesforce: the Sales Cloud, Marketing Cloud, and Community Cloud. We'll discuss each category individually below, along with an overview of which ones provide Cloud Services.

What are the different Salesforce clouds?

There are typically two types of Clouds offered by Salesforce: The Sales Cloud & Service Cloud. These are separate because they serve very distinct purposes within the company. But let's take a look at exactly what each does.

First up, the Sales Cloud provides users access to everything needed to sell and manage leads, opportunities, accounts, invoices, quotes, orders, contracts, and more. This includes CRM tools such as Contacts, Accounts, Opportunities, Quotes, Orders, Leads, Cases, Invoices, Pipelines, Forecasts, Reports, Communities, Teams, Email Campaign Management, Mail Merge, Data Loader, API Integration, Mobile App, Visual Builder, and Document Imaging. Basically, anything that allows someone to do something related to selling directly inside of Salesforce will fall under the purview of the Sales Cloud.

On top of the core functionality above, the Sales Cloud offers over 1 million additional apps and integrations to help boost productivity and streamline processes. It also gives you complete control over customizing every aspect of the user interface, including adding new fields and reports, changing layouts, rearranging app icons, removing unnecessary sections, and much more.

In addition, the Sales Cloud makes it easy to customize existing objects and reports based on any criteria you choose. You can add formulas to calculate values, set filters depending upon field selections, change colors, fonts, backgrounds, text sizes, and much more. Furthermore, if a certain report isn't working well enough for you, you can easily switch it out for another version without having to start completely from scratch.

Lastly, the Sales Cloud integrates seamlessly with third party platforms such as Microsoft Office 365, Slack, HubSpot, Zendesk, Asana, Hootsuite, Trello, Jira, Mavenlink, Zapier, Adobe Creative Suite, Box, Github, QuickBooks Online, PayPal Pro, Amazon Web Services, LinkedIn Learning, and many others. Allowing businesses to connect multiple systems into one seamless workflow.

Now moving onto the second type of Cloud available from Salesforce—Service Cloud. The Service Cloud contains several subcategories that include Customer Relationship and Experience Management, Talent Acquisition & Development, Engagement Optimization, Workflow Automation, Project Portfolio Management, Business Collaboration, Enterprise Resource Planning, Supply Chain Management, Financial Operations, Field Support Center, Partner Portal, Security, Identity Access Manager, Analytics Reporting, and Compliance & Control. Each of these categories focuses on providing customers with ways to improve efficiency, effectiveness, and profitability.

What are the different Cloud services provided by Salesforce?

When looking at Cloud Services, there are actually four major types of services that exist: Content Delivery Network (CDN) Services, Application Programming Interfaces (APIs), Developer Tools, and Custom Solutions. Let's go over each of these briefly.

Content Delivery Network (CDN) Services allow organizations to deliver content across the internet faster than ever before. With CDNs, websites load quickly regardless of whether someone's located near the server or halfway around the world. They also ensure high quality images and videos appear crisp, clear, and consistent with no interruptions whatsoever. Lastly, since all of this happens behind the scenes, you won't notice any slowdown during peak hours.

Next, APIs are essentially a way for developers to integrate external code into Salesforce functions. Using either REST API calls or SOAP requests, you can get information from outside sources and feed it straight into a record in Salesforce. Doing so enables you to automate repetitive tasks, increase efficiency, improve accuracy, and much more.

Developers Tools come in handy for anyone who wants to build customized mobile apps, workflows, dashboards, visualizations, etc. Instead of spending countless hours trying to learn Apex programming language yourself, why not download prebuilt components called Packages? That's right. Developers Tools give you the ability to modify, edit, extend, and enhance standard Salesforce object models.

Custom Solutions contain special purpose solutions designed especially for small businesses and large enterprises. Whether you want to develop an inventory management system, employee onboarding process, marketing campaign manager, or customer support portal, Salesforce offers hundreds of customizable templates that you can tweak however you see fit.

And lastly, there are two types of security that exist: Single Sign-on Authentication (SSO) and Two Factor Authentication (2FA). SSO helps protect against unauthorized logins or changes made to records. By enabling users to sign in once and never worry again, they gain increased convenience and peace of mind. 2FA adds extra layers of protection by requiring two-step verification whenever a person logs in. Not only does it keep unwanted parties away from sensitive info, but it can also prevent brute force attacks.

Which Salesforce Cloud is best?

As you may have guessed, the answer depends on your needs. However, here are a few general guidelines to consider:

For Small Biz Owners: If you're running a small business and need basic functionalities, then you should opt for the Standard Edition. It costs $19 per month and lets you host unlimited subscribers and documents, track leads, send bulk emails, perform remote client interactions, and much more.

With the Professional edition, you pay $29 per month and unlock advanced functionalities such as creating complex automations, managing multi-company domains, connecting multiple calendars, setting up email campaigns, and adding contacts to your database automatically. Finally, the Premium subscription costs $49 per month and unlocks the full potential of the entire platform.

Regardless of which package you choose, you receive 60 percent off the first year after subscribing.

For Corporate Users: If you plan on growing your team beyond 10 users, then enterprise editions might be worth considering. Pricing starts at $299 per month and goes all the way up to $999 per month depending on your requirements. Here are a couple reasons why corporate clients benefit from these higher tiers:

You get to enjoy deeper integration with partners.

Your IT department gets to focus less on maintaining servers and instead spend more time developing projects.

Admins get to install packages internally for quicker deployment.

All users get 24x7 phone support, dedicated account managers, and priority bug fixes.

These pricing plans cover all countries worldwide except China.

What types of Salesforce are there?

While there are technically five different versions of Salesforce, there are really only two primary kinds: On-Premise and Cloud. Which one works best for you largely depends on your current situation. Below is a brief description of each option.

On-premise instances are those hosted locally on a computer or server. Since they reside on your internal network, admins must enable port forwarding in order to communicate externally via the public Internet. Additionally, if a problem arises, they usually require technical expertise to fix it themselves.

Cloud deployments, on the other hand, live on the internet and therefore accessible anywhere, anytime. Most importantly, they save administrators thousands of dollars annually with reduced expenses and maintenance fees.

Overall, whichever solution fits best for your organization, you shouldn't feel bad about making the choice. Both options offer extensive capabilities and benefits and it ultimately comes down to personal preference.

When you think of cloud computing technology, one name that will likely come to mind is Salesforce. The company has been at the forefront of this type of business tool for decades now, with its CRM software being some of the most popular options available today.

However, not all users realize just how much more than a simple CRM app Salesforce actually is. There's an entire ecosystem within the company that includes everything from core tools like automation platforms and analytics solutions to specialized apps like those used by professionals in retail or healthcare industries.

But what exactly do these additional components add to the overall user experience when using Salesforce as your primary tool? And if you're someone who isn't familiar with them already, which parts should you be paying attention to when deciding whether it's time to make the switch? Keep reading to find out!

How many industry clouds does Salesforce have?

As mentioned above, Salesforce provides numerous different types of products specifically designed for various industries. However, even though each category comes with certain benefits tailored toward specific needs, they can still benefit from similar functionalities across multiple areas.

For example, while Sales Cloud was created primarily to help companies manage their leads, pipeline, opportunities, and accounts—which makes sense given its original purpose—it's possible that other functions could use assistance too. In fact, this functionality extends beyond simply managing individual contacts into more general data management tasks.

This means that while it might seem strange to see a marketing professional using a contact manager instead of something along the lines of Google Contacts or Microsoft Outlook, this scenario would certainly fit under the umbrella term "industry cloud."

On top of that, Sales Cloud offers several useful tools that aren't exclusive to any particular area. For instance, Marketing Cloud allows businesses to create email campaigns, lead nurturing programs, and landing pages. Meanwhile, Customer Community lets organizations interact with customers through forums, comments, polls, etc., giving teams another way to improve customer relationships.

The same goes for App Cloud, where users can download custom-made applications for their internal processes. Finally, Partner Cloud helps partners develop new revenue streams and streamline existing ones. It essentially gives smaller players access to larger brands' resources without having to spend years building up their own infrastructure.

If you don't want to rely exclusively on any of Salesforce's offerings, you'll need to set aside money in order to pay for premium plans. But since each piece contributes to the bigger picture, you won't notice the added costs unless you decide to go down that route.

What is the difference between sales Cloud and Commerce Cloud?

While Salesforce definitely puts its focus on providing easy-to-use interfaces that allow anyone to easily learn about and utilize its services, it doesn't mean everyone understands what happens behind the scenes. This is especially true when comparing Commerce Cloud (formerly known as Marketo) and Sales Cloud.

Commerce Cloud focuses entirely on helping businesses automate their supply chains and operations. Its main goal is to give leaders better visibility into their logistics and inventory levels, enabling them to increase profits and reduce overhead expenses.

So, why should you consider switching over to Commerce Cloud if you currently use Sales Cloud? One reason is that Commerce Cloud uses a single platform, making it easier for employees to collaborate and communicate regardless of if they work remotely or physically together inside of one location.

Another advantage is that unlike Sales Cloud, Commerce Cloud supports multi-channel selling methods such as catalogs and brochures, ecommerce sites, social media posts, and more. Since Commerce Cloud integrates directly with third parties like Amazon Web Services, Uber Technologies, Facebook Marketplace, etc., it also eliminates the risk of needing to hire extra people to handle complex integrations.

Businesses looking to grow quickly may also prefer Commerce Cloud since it boasts higher scalability capabilities. Compared to Sales Cloud, it can support thousands of transactions per second, hundreds of concurrent users, and unlimited objects. If you plan on expanding later, it can also scale automatically based on increased traffic.

Finally, because it is focused solely on improving efficiency via automated systems, Commerce Cloud tends to save businesses around 40% compared to traditional approaches.

What is sales commerce Cloud?

In case you weren't aware, Sales Cloud originally launched back in 2009 as part of the broader Force.com platform. At first glance, it seemed like it only provided basic CRM tools, but once you dig deeper, you start noticing that there's plenty more going on below the surface.

To put it bluntly, Sales Commerce Cloud is basically a fancy word for customized versions of Sales Cloud meant to solve problems related to selling online. Essentially, it's a combination of two separate applications—one dedicated to tracking orders, shipments, and client interactions and the other focused on creating quotes, proposals, invoices, payments, and more.

Since both pieces are technically housed under the same roof, however, they were combined into one package called Sales Commerce Cloud. Not surprisingly, this approach allowed businesses to cut down on operational costs significantly.

One major perk is that thanks to its integration with third party providers like PayPal Payments Pro, Stripe, Braintree, Authorize.net, and others, Sales Commerce Cloud enables individuals to accept credit card payments online without ever having to deal with complicated fees.

With regards to pricing, Sales Commerce Cloud starts at $19/month per seat after a 30 day free trial period. You can then choose either a monthly subscription model or annual billing option depending on your preferences. As far as packages go, there are three tiers available: Starter (starting at $17/mo), Plus ($21/mo), and Premium ($25/mo). All prices include discounts for large enterprise clients.

What is the difference between sales Cloud & service Cloud?

Just like Sales Commerce Cloud, Service Cloud provides enhanced versions of standard Sales Cloud. Unlike its predecessor, however, Service Cloud is geared towards growing companies that require more robust IT departments.

Much like Sales Commerce Cloud, Service Cloud is made up of two distinct applications meant to serve different purposes. On one hand, you've got Workflow Automation, which specializes in automating repetitive tasks that typically take place during backend processes.

Workflows provide admins with real-time notifications whenever changes occur, allowing them to react accordingly without missing a beat. They can also integrate with external devices and APIs to perform actions outside of human control.

Meanwhile, the second component is Lightning Experience, which allows members of leadership staff to stay productive no matter where they travel. With lightning experience, they can log onto mobile devices and seamlessly complete important activities without worrying about losing track of things due to internet connectivity issues.

Like Sales Commerce Cloud, Sales Cloud and Service Cloud combine to form a cohesive unit called Unified Application Platform. While this setup initially started off costing more money than regular Sales Cloud, it eventually became cheaper than purchasing standalone licenses.

Nowadays, unified application platform ranges from $948 -$2,838/year depending on the number of managed seats needed. Companies can opt to purchase a perpetual license or get an affordable yearly payment plan. Either way, it's crucial to note that the price never drops below the $500 mark.

Service Cloud's biggest appeal is that it houses more advanced tools than Sales Cloud. So, if you've got a team full of developers working with you, you may feel safer investing in a product that utilizes proven frameworks rather than rolling the dice with untested code.

And although the interface looks less appealing than Sales Cloud's version, the underlying tech is equally powerful. That said, it's worth mentioning that Sales Cloud and Service Cloud are often confused for one another, but they're quite different.

That's why we recommend taking the time to understand the difference before committing to one over the other.

Looking for more information on Salesforce itself? Here are some helpful links:


Is there anything else I should know about Salesforce before buying?

Yes, there is. Like with almost every aspect of life, Salesforce has had its fair share of controversies over the past few years. Some of the stories range from outright fraud accusations to allegations regarding deceptive practices and anti-competitive behavior.

Although none of these claims have resulted in legal action against Salesforce, it's always good practice to keep an eye out for potential red flags. After all, it takes very little effort to avoid becoming caught in the middle of a shady situation.

Should I trust Salescloud reviews?

Absolutely! Online reviews are extremely valuable sources of information for anybody interested in learning more about a particular brand or program. Before choosing to invest your hard earned cash into any product, it's smart to look at previous consumer feedback.

Of course, there are bound to be complaints here and there, but if a majority of them point in the same direction, it seems safe to say that the product in question is probably worthwhile. Just remember to cross check these reviews with official reports and ratings from independent agencies before making the final decision.


Author

Mathieu Picard

CEO, Anyleads, San Francisco

We are the leading marketing automation platform serving more than 100,000 businesses daily. We operate in 3 countries, based in San Francisco, New York, Paris & London.

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